Practice first, open-ended generation second
The product is centered on real scenarios, role-play, and structured feedback. It is designed to help people rehearse communication, not generate any kind of content without boundaries.
Trust & Safety
Clear product boundaries build more trust than broad promises
NVC Coach is a practice and reflection tool built around Nonviolent Communication. It does not replace therapy, crisis intervention, or professional legal, medical, or financial advice. We apply basic automated safety checks to user prompts and AI outputs and limit high-risk requests.
How we handle trust and safety
This page is meant to explain product scope, safety boundaries, and high-risk handling in plain language instead of hiding everything inside legal pages.
Basic checks on prompts and outputs
User requests and AI responses go through basic automated checks so obviously high-risk directions can be limited, refused, or interrupted.
Trust through honest scope
We do not position the product as therapy, emergency support, or professional consulting. Clear limits reduce false expectations.
A visible support path
When the issue is about billing, account access, or policy questions, users can move from self-serve guidance to direct support.
What the product is for
Separating good-fit uses from out-of-scope uses makes the product feel safer and more professional.
Best fit for situations like
- rehearsing wording before a real conversation about requests, boundaries, disagreement, or disappointment
- reviewing a conversation through observation, feelings, needs, and requests
- getting actionable rewrite suggestions instead of broad encouragement
- building communication skill through repeated practice rather than a one-time answer
Not a replacement for
- therapy, crisis intervention, emergency help, or immediate safety support
- legal, medical, or financial advice
- serious conflict situations that require direct human professional involvement
- content intended for manipulation, threats, harassment, scams, or illegal instruction
How high-risk content is handled
Requests in the following categories may be limited, refused, or prevented from continuing in detail.
Threats, harassment, coercion, and scams
Requests involving intimidation, retaliation, emotional control, fraud, or malicious pressure are outside the intended use of the product.
Typical handling: refusal or removal of actionable wording.
Illegal instructions and rule evasion
If a request tries to turn communication into a tool for harm, abuse, or breaking rules, the system may restrict the output.
Typical handling: stop that direction and keep only a boundary reminder.
Self-harm, suicide, and minors in high-risk contexts
These requests are not handled like ordinary practice prompts and may not receive continued role-play support.
Typical handling: refusal plus a prompt to seek local emergency or professional support.
Privacy and data boundaries
We surface the trust-relevant basics here so users do not need to infer them only from legal documents.
- User prompts and AI outputs may go through basic automated safety checks to reduce obviously high-risk content.
- Payments and subscription renewal are handled through Creem, with billing details governed by the pricing and account pages.
- If you paste a real conversation, it is still wise to avoid including unnecessary highly sensitive personal information.
- For full details, refer to the Privacy Policy, Terms of Service, and Acceptable Use Policy.
Support email
support@communicationskillstraining.appEmergency reminder
If you or someone else is in immediate danger or at risk of violence, self-harm, or suicide, contact local emergency services, crisis resources, or trusted in-person support first. NVC Coach is not an emergency support channel.
Need the practical details next?
The Help Center is better for onboarding, billing, and history questions. The contact page is better for account, payment, and support requests.